When viewing video remotely, Commander at the remote location might also need to be configured to allow inbound and outbound permissions, especially if there is a hardware or software firewall blocking its access to the Internet. If there are multiple routers, hardware firewalls and software firewalls in between the camera and the Internet, then they all must be configured to allow the traffic needed for viewing. Video is sent to Logitech web servers from which the remote client receives the video. The ability of Logitech Alert Commander or a camera to communicate with the Internet also effects the connection with Live and Web/Mobile Commander. Network Ports for Logitech Alert Commander and Cameras If a firewall is trying to block all IM communication, it will likely also block remote viewing and control. Troubleshooting Note: XMPP also happens to be used in some Instant Messaging (IM) software such as Google Talk. Commander and the cameras use two common protocols to communicate - HTTP and XMPP. Second, Commander software and camera firmware connect to the Internet to provide you with Live video viewing access, email notifications when motion is detected, and the ability to automatically check for updates, etc. (Usually, most firewalls don’t block outbound traffic). The other ports used for controlling the camera and receiving video are outbound ports that must also be allowed. Some software firewalls use a separate rule to control UPnP traffic. Most routers are setup with a DHCP server enabled by default for the local network.Ĭommunication between the cameras and the Commander software also uses UPnP (Universal Plug and Play), which must be allowed. The cameras depend on a DHCP server on the local network to get an IP address. First, Commander software connects to each of your Cameras via your HomePlug powerline network and other LAN network. Logitech Alert Commander uses two networks. In addition to opening necessary network ports, firewalls and content filters should be configured to not interfere with the networking communication needed by Commander. Allowing firewall access typically involves adding rules to allow required network ports, or allowing all network traffic from a specified application. While firewalls are useful in protecting access to your PC, they hinder the performance of Commander if not configured properly.In order for you to view cameras in your home or business and for remote viewing access, you need to allow firewall access to Logitech Alert Commander and the Logitech Alert cameras. In general, most firewalls automatically prompt users to “allow” access to the network resources and automatically configures most routers for direct remote viewing. Important Note: This topic is for those who must manually configure their firewall as a result of using strict network security policies, or for general information about firewall requirements for their system.
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